We urge all customers to please inspect your orders upon delivery. We strive our best to deliver our items in the best possible condition. However, in the event that we have accidentally failed you by sending you goods that have been damaged / broken / expired, please flag out these instances to our delivery personnel IMMEDIATELY so that we can make arrangements to deliver the replacement to you soonest possible.
In instances where the damaged goods are not easily identifiable (eg. Damaged content is only detected upon opening of packaging), please do notify us at firstname.lastname@example.org within 3 days from the delivery date. Please keep the damaged item and the original copy of your Delivery Order for our verification when we deliver your replacement item as we will not be able to process your replacement item otherwise.
Please note that, unfortunately, refund will not be provided for confirmed orders.